24/7 WordPress Support
For Businesses That Can’t Afford Downtime
No more waking up to broken pages, WordPress error codes, or angry clients. We monitor your website around the clock and fix problems before they hit your radar. 🎯
Broken sites and downtime kill trust and conversions. That’s why we monitor every client site 24/7 and offer emergency WordPress support when it matters most. Our clients get answers within a business day, with fast fixes and a 100% hack-free record since day one.
WordPress Problems We Fix with 24/7 Support Plans
Some issues can’t wait. Here are the most common problems that drive people to call us frantically looking for a quick fix:
White screen of death
We troubleshoot the cause, restore your site, and patch the problem so it doesn’t happen again.
Plugin conflicts and failed updates
One plugin update can crash your entire site. We test and manage updates to avoid conflicts and roll back changes if needed.
Broken SSL and security warnings
If visitors see “Not Secure” warnings or your SSL breaks, we jump in to fix the certificate and restore trust in your site.
Broken forms or CTAs
When your contact or lead forms stop working, you lose business. We fix form issues fast, so your conversions don’t suffer.
Malware and suspicious logins
If your site’s been hacked or is acting strange, we’ll secure it, remove threats, and harden it to prevent future attacks.
Subpar hosting
We can quickly migrate your site to a top-notch hosting provider, giving you an immediate boost in performance and uptime.
We also help clients deal with:
- Slow loading pages
- Broken layouts after theme updates
- Mobile responsiveness issues
- WooCommerce problems and errors
- Image compression and optimization
- Blog and content publishing help
- Redirects and 404 fixes
- Tracking setup and analytics support
- Staging sites and testing help
All of these services (and more) are included in our 24/7 WordPress maintenance plans. Think of us as your on-call WordPress team that never ghosts you.
The Benefits of Handing WordPress off to StateWP
Round-the-clock
MONITORING & PROTECTION
24/7
EMERGENCY SUPPORT
Dedicated
ACCOUNT MANAGER
99.9%+
UPTIME GUARANTEE
All-inclusive
MAINTENANCE PLANS
Sleep easy knowing your site is always under our watch.
We monitor your website 24/7 to catch downtime, hacks, and other threats before they become problems. With proactive alerts, security measures, and instant response, we’ve kept every single client 100% hack-free since day one.
If disaster strikes, rest assured that we’re already on it.
From site crashes to WordPress errors to suspicious activity, our team is on-call to resolve issues fast. And we don’t stop at quick patches. We identify the root cause, fix it right, and prevent it from happening again.
Skip the ticket queues and talk to someone who knows your site.
You get a real human who understands your business and your setup, not a support bot or AI chat agent. A friendly expert who answers customer requests within one business day or less, offering expert insights and emergency support as needed.
Downtime costs more than just money – your reputation is also on the line.
Whether you’re dealing with traffic spikes or server glitches, we ensure your site stays live and accessible, delivering consistent, high-speed performance. By combining proactive maintenance with our 24/7 managed WordPress hosting—included with Premium and Elite plans, or available for $32/month with the Starter plan—we help you avoid the reputation damage, lost sales, and stress that come with unexpected downtime.
Our hands-off 24/7 maintenance plans cover every critical task.
Be it speed, updates, security, backups, or expert help, you get reliable WordPress support without the juggling act, so you can finally stop babysitting your site and get back to growing your business.
Why Trust StateWP for 24/7 WordPress Support
Artisanal maintenance, not just automation
Automation helps us catch issues fast, but with our 24/7 website maintenance plans, you also get hands-on help with everything from malware cleanup and plugin conflicts to custom development. Innovative tech 🤝 experienced humans.
We’re part of your team
Your dedicated account manager knows your setup, your goals, and your past requests, so you get smart fixes fast, without the back-and-forth.
Fast support, zero guesswork
When something breaks, you don’t need a chatbot… You need answers from a readily available customer service team. We respond within one business day, and Proto, our real-time dashboard, gives you instant visibility into updates, issues, and performance.
15+ years of WordPress experience
You won’t be our first site, or our hundredth. We’ve helped thousands of customers – including law firms, SaaS companies, eCommerce brands, and nonprofits – stay fast, secure, and stress-free, no matter what WordPress throws at them.
Trusted by businesses reaching millions on WordPress
With our WordPress support 24/7, these folks don’t wake up to errors
Get Started with StateWP in 3 Easy Steps
Our process is fast, human, and refreshingly simple:
1. Select the website support plan that suits your business
STARTER
$110/mo
Essential maintenance designed for simple websites.
We manage all the regular maintenance and security basics – WordPress plugin updates, core updates, daily website backups, and 24/7 security monitoring – to keep your site running smoothly.
PREMIUM
$349/mo
Incredible value for businesses with content-heavy websites that drive sales and leads.
Get performance enhancements, advanced support, a Google Analytics integration, content edits, and proactive maintenance that ensure your website is fast, secure, and compliant.
ELITE
$700/mo
Perfect for complex sites with advanced functionality or e-commerce/LMS platforms.
Enjoy a staging environment, ecommerce and LMS support, and advanced performance optimization for maximum security, speed, conversions, and scalability.
STARTER
$99/mo
paid annually
Essential maintenance designed for simple websites.
We manage all the regular maintenance and security basics – WordPress plugin updates, core updates, daily website backups, and 24/7 security monitoring – to keep your site running smoothly.
Most Popular
PREMIUM
$314/mo
paid annually
Incredible value for businesses with content-heavy websites that drive sales and leads.
Get performance enhancements, advanced support, a Google Analytics integration, content edits, and proactive maintenance that ensures your website is fast, secure, and compliant.
ELITE
$630/mo
paid annually
Perfect for complex sites with advanced functionality or e-commerce/LMS platforms.
Enjoy a staging environment, ecommerce and LMS support, and advanced performance optimization for maximum security, speed, conversions, and scalability.
If you need urgent support or expert help on a monthly basis, Premium or Elite is your best bet. You’ll get 2 hours of monthly edits, a dedicated account manager, and proactive monitoring. All plan users get emergency fixes during onboarding, which we handle quickly and with care.
For complex issues that need more than two hours of work (like a buggy plugin or WCAG compliance), we’ll give you a custom quote and a fix plan before you commit.
2. Reach out to Garrett
We don’t do call centers. You’ll speak directly with Garrett, our CEO and managing partner, who’ll walk you through everything – from the support plans to billing questions to analyzing your current setup.
Book a call directly on this page or watch Garrett talk WordPress support on YouTube to see why our clients trust us. And as a bonus, you get a 30-day money-back guarantee.
3. Become a StateWP partner and get 24/7 website support and security!
You’ve got better things to do than chase down plugin bugs or stress about site speed.
When you sign up for a plan and partner with StateWP, we handle all the behind-the-scenes work – updates, performance checks, backups, and fixes to make your website work well.
Our process is straightforward, fast, and built to make your life so much easier. Guaranteed.
24/7 WordPress Support Plans: FAQs
What is 24/7 WordPress support?
24/7 WordPress support means there’s a team watching your site, fixing bugs quickly, and keeping things running smoothly, day or night. If your homepage crashes at midnight or a form breaks on Sunday, someone’s there to jump in and fix it before your customers even notice.
Why do I need 24/7 emergency WordPress help?
You need 24/7 WordPress help because website issues don’t wait for business hours. A site crash, plugin conflict, or malware attack at midnight can cost you traffic, leads, and trust. Around-the-clock support means problems get fixed before customers notice, rankings drop, or revenue takes a hit.
Do I have to sign a contract?
Yes, you have to sign a contract for all our 24/7 WordPress maintenance services. It ensures transparency and sets clear expectations for both parties. The contract outlines all the details of your plan, so you know exactly what to expect from our services.
What happens if my site is hacked?
If your site is hacked before you join us, we’ll bring you on board immediately, fix your website, and make sure you don’t lose your online presence. We’ll also find the cause of the security breach, remove any malware or malicious codes left behind, run necessary security updates, perform real-time security monitoring, and thoroughly fortify your site’s security against further attacks with firewalls. Once restored, your website will be fully operational and protected.
As an ongoing customer, we monitor and remedy any suspicious activity, run plugin updates, back up your software, resolve potential technical issues, and quarantine malware should it arise. This ensures our 100% hack-free record for our clients.
Does it matter what hosting provider I use?
No, you can stay with your current hosting provider. However, we’re always looking for ways to improve your site’s speed, reliability, and security, and may recommend switching if it benefits your website and customers.
Hosting is now included with our Premium and Elite plans, or can be added to the Starter plan for $32/month. Migration is free if we get access to your current hosting account.
Do you offer phone support?
Although we’re good about answering the phone and we’d be happy to chat, we don’t provide web support over the phone.
However, submitting requests or reporting issues via Proto is super easy, and we always respond quickly.
How long is the response time?
We respond to all inquiries within one business day.
We always do our best to respond as quickly as possible. Repairs and maintenance may take some time to complete, depending on what’s needed, but you’ll hear from us quickly, and we’ll communicate with you frequently if issues arise.
We are open Monday through Friday from 8 am to 5 pm, Pacific Time.
If you have a technical problem, please submit a report via Proto or at this email address: connect@statewp.com.
What is included in our StateWP 24/7 WordPress support plans?
All StateWP plans include 24/7 uptime monitoring, plugin and theme updates, daily backups, security hardening, malware cleanup, performance optimization, and same-day responses. Premium and Elite plans also come with monthly edit hours, a dedicated account manager, 24/7 WordPress emergency support services, Google Analytics support, SEO audits, and powerful features for WooCommerce or LMS sites.
How does onboarding work for StateWP support plans?
After you sign up for our 24/7 WordPress maintenance, our expert team will integrate your site into Proto, our comprehensive dashboard, which provides real-time insights into performance and security.
We then use our favorite tools to conduct a full audit, update WordPress versions, remove unnecessary plugins, and optimize databases and images to improve speed and security, all while keeping you informed with a detailed description of every step taken.
We offer a 30-day money-back guarantee on all our website support plans. If you’re unsatisfied within the first 30 days, contact us at connect@statewp.com or call 510.842.3826 for a full refund.
After 30 days, you can cancel and use our services until the end of your billing cycle, but cancellations are not eligible for refunds. To cancel, please notify us at least 30 days before the cycle ends.
How does billing work?
You can pay monthly or annually for your WordPress 24/7 support plan, with a 15% discount per month if you choose to pay for a year upfront. Monthly payments are more expensive but provide flexibility.
We accept payments via ACH/bank transfer and credit and debit cards.
How do you handle existing issues and errors?
We start by auditing your website to identify what’s broken, outdated, or vulnerable. From there, we fix urgent problems first, like crashes or security risks. Then we work through lingering bugs, plugin conflicts, or performance issues. You’ll get a clear plan and fast execution with no guesswork or delays.
Do you support WooCommerce websites?
Yes, we support WooCommerce websites through our Elite 24/7 WordPress maintenance support plan.
E-commerce sites require staging sites and additional resources to attain peak performance and enhanced security. Our seasoned team handles these demands and provides the necessary support to transform your WooCommerce site into a powerful conversion machine.
Are there any extra fees?
We charge a one-time onboarding fee when you first set up a plan: $199 for Starter customers, and $0 for Premium and Elite customers.
Our hourly rate is $150 for any support, consultation, or editing that goes beyond your monthly allowance (or your banked hours).
Hosting is now included with our Premium and Elite plans, and can be added to the Starter plan for $32/month.
Note: We always communicate all fees before any work begins, and you approve any additional expenses in advance.
Make Your Website the Thing You Don’t Stress About
Get a support team that knows your site, fixes issues fast, and answers your messages even faster. Let’s transform website maintenance into a seamless workflow!